MyDrive

Troubleshooting connections

Check drive state, protocol, address, and the complete username before changing credentials.

The client rejects the address

For SFTP, use webit.space as the hostname and select SFTP rather than FTP or FTPS.
For WebDAV, use https://webit.space as the server URL.
Do not append /dav to the WebDAV URL.

Credentials are rejected

Copy the complete username shown in the drive row, including its numeric prefix.
Confirm that the password belongs to that specific drive.
Close stale operating-system network sessions before reconnecting with changed credentials.
Use Manage login to rotate the username or password.

The drive is still pending

Provisioning is queued. Refresh the Drives list after the orchestration task processes the event. A failed event may be retried automatically; persistent failures indicate that storage or SFTPGo resources need operator attention.

The drive is suspended

Check the related subscription and available credit balance. Access remains disabled until the subscription is successfully renewed or reactivated.